Continuing its commitment to raising the benchmark in aftersales care, Isuzu Trucks – Australia’s top-selling truck brand – has joined forces with global automotive technology leader, InfoMedia.

This partnership is designed to deliver a more digital-first, personalised approach to servicing and support, placing Isuzu among the first truck OEMs worldwide to adopt such advanced data-driven solutions.

With a track record of supporting over 50 international OEMs, InfoMedia specialises in transforming raw data into smarter, more connected aftersales operations – from manufacturer headquarters right through to workshop service bays.

Glenn Jones, IAL’s National Service Business Manager

Focused on Results

Explaining the significance of the alliance, Isuzu Australia Limited’s (IAL) National Service Business Manager, Glenn Jones, said the move will create long-term efficiency benefits for customers.

“For many years now, Isuzu has been widely known for its industry-leading aftersales approach and vast dealer footprint. It’s been a significant factor in our broader success as a brand here in Australia,” he said.

“Another feature of that success has been a thirst for constant improvement and striving to achieve the best possible outcomes for our customers - after the sale of the vehicle is over.

“Adding the specific skill set that InfoMedia brings to the truck market is the natural progression for us in this evolution of improvement.”

Driving Greater Uptime

Efficiency at Scale

As part of the roll-out, Isuzu is introducing new digital tools that enhance workshop productivity and streamline the service process, ultimately creating a faster, more personalised experience for operators.

“The initial roll-out of these tools is all about updating and streamlining our existing processes, which have served us so well for many years.

“The tools we’ve developed with InfoMedia are underpinned by the extensive data streams we have in place, translating to a number of efficiencies for our customers.

“End-to-end, from booking a service appointment, the provision of various vehicle health check reports, through to checking-out of the dealership – the ultimate goal of increased uptime and improved communication is at the heart of these enhancements,” Mr Jones noted.

Over 70 Dealerships Nationwide

Accuracy & Customer Value

The advanced software will also deliver greater quoting accuracy, tailored service solutions for each vehicle, and instant reporting direct to customers.

“We’ve already got an unmatched aftersales strategy and foundation in place, servicing our many thousands of customers across Australia, and the addition of these data-driven systems will simply strengthen that standing further.

“As you can imagine, with a national footprint the size of Isuzu Trucks, a lot of work and effort has gone into this project, and we’re excited to see it come to fruition alongside the team at InfoMedia.

“Ultimately, it’s all about improving the experience and interaction our customers have with the Isuzu brand and importantly, assisting those customers achieve greater efficiencies when the invest in one of our quality products,” Mr Jones concluded.


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